Privacy Notice
Updated Last: 22 April 2021
Resonate Fitness (referred to as "Company") respects your privacy and is committed to protecting your personal data. We strive to provide a safe, secure online experience and ensure that we comply with the Data Privacy Act of 2012.
This Privacy Notice sets forth the online data collection, usage, maintenance, disclosure and security that apply when you disclose your personal information in connection with the Company website (together referred to as "Site") and the services provided through it, such as client inquiries, newsletter subscription, and booking functionalities (referred to as the “Services”).
Revisions to this Privacy Notice
We may revise this Privacy Notice from time to time as we add new features or as laws change that may affect our Site or Services. When we make material changes to this Privacy Notice, we will post the date it was last revised.
1 WHAT PERSONAL INFORMATION WE COLLECT FROM YOU
Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context.
When you inquire about our services through Contact in this website, the Company collects and processes your name and email address;
When you subscribe to the newsletter, we collect your email address;
When you inquire about and buy our services online, we collect and process the following personal information that you provide:
Email address or mobile number
First name and Last name
Address
Postal code and city
Region
Country
Phone
2 HOW YOUR PERSONAL DATA WILL BE USED
We process your personal information for the following purposes:
As required to provide you with the following services:
To respond to your inquiries;
To provide you with the newsletter; and
To process your purchase/s when you buy our services online.
As required to improve your experience when using our Site, in particular:
To help us improve the layout and/or content of the Site, and customize them according to your interests and preferences;
To monitor and enforce compliance with our Terms of Use; and
To notify you of service issues and unusual account actions when using our Site, should any occur.
As required by us to enable our business and pursue our legitimate interests, in particular:
To help us monitor and improve our products and services;
To monitor our Services to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable laws;
To investigate any complaints that we receive; and
To invite you to take part in market research.
In addition, we may send you messages in relation to our products and services, for example to send notifications about new services. Whenever needed, we shall secure your consent prior to processing or as soon as practicable and reasonable. Further, you can opt-out of such messages by following the instructions in the communication.
3 PERSONAL INFORMATION SHARED WITH THIRD PARTIES
In order to fulfill the purposes set forth in this Privacy Notice, we may disclose your personal information to the following parties:
Our employees and officers;
Professional advisers such as lawyers and auditors;
Authorized third-party service providers such as but not limited to customer service representatives, administration service processors, technology partners, payment processors, marketing agency, and courier services;
Our merchants and partner brands/hotels; and
Such other party whom you authorize us to disclose your Personal information.
In order to comply with legal and statutory compliance
To the extent that we are required to do so by applicable laws, rules, and regulations;
In connection with any ongoing or prospective legal proceeding;
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of such personal information where, in our reasonable opinion, such court or authority would be reasonably and is likely to order the disclosure of such personal information
Any company with which we share information about you for the above purposes is contractually required to comply with confidentiality standards, undertake to respect any individual's right to privacy, and comply with the Data Privacy Act. We also require that these organizations use this information only for our purposes and follow our reasonable directions with respect to this information.
4 PRIVACY POLICIES OF THIRD-PARTY WEBSITES AND DIGITAL PLATFORMS
Our website contains hyperlinks and details of third-party websites or digital platforms. We have no control over and are not responsible for, the privacy policies and practices of third parties. We, therefore, advise you to study their privacy policies. Once you leave our website, you should check the third-party website's applicable privacy policy to determine how they will handle any information they collect from you.
5 HOW WE PROTECT AND SECURE YOUR INFORMATION
When you submit information to our Site, whether it is name or email, we do our utmost to ensure that information is protected against loss, misuse, alteration, destruction or unauthorized access.
We employ the following practices to secure access to your personal information
Apply security standards on website development and hosting
We use standard encryption tools such as SSL (Secure Socket Layer) to help protect personal information and to keep information collected secure.
Our website undergoes website security testing conducted by a third party prior to it being launched and when major changes has been applied
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data based on our instructions, and they are subject to a duty of confidentiality.
6 USING COOKIES
Like most websites, ours uses cookies and other similar technologies, such as local storage, to provide you with a better and more personal user experience. These cookies are safe and secure, and do not contain sensitive information.
If you do not want to accept cookies from our Site, you can change your browser settings so that cookies are not accepted. (Each browser's website should contain instructions on how you can do this.) If you choose to do this, please be aware that our Site may no longer function as intended.
7 THE RETENTION PERIOD OF YOUR PERSONAL INFORMATION WITH US
We have a retention policy that keeps track of the retention schedules of the personal data you provide us depending on uses and purposes for which said data was collected.
Generally, we keep your information for the duration of your use of our Services’ use, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this Notice.
When you provide information through Contact, we retain said information for the amount of time necessary in order for us to complete the declared purpose for which your personal data was collected (e.g. to respond to your inquiry or provide you with the newsletter or process your online orders).
Laws may require us to hold certain information for specific periods. In other cases, we may retain data for an appropriate period after any relationship with you ends to protect ourselves from legal claims, or to administer our business.
When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
8 ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
ACCESSING YOUR PERSONAL INFORMATION
You have the right to request the Company to provide you with any personal information that we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity. Please note further that:
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes
2. UPDATING YOUR PERSONAL INFORMATION
If the personal information that we hold about you needs to be corrected or updated, the Company shall make all reasonable efforts to ensure that data collected is current, complete and accurate. If you need to access, correct and/or update your personal information, you may send the request to fitness@resonateasia.com.
As part of our security measures, we will contact you and conduct the necessary verification measures to process your request. Once we have implemented the necessary corrections, we shall then notify you that your request has been processed and completed.
3. WITHDRAWAL OF CONSENT
If you wish to withdraw your given consent for any or all purposes set out in this Notice kindly send your detailed request to fitness@resonateasia.com. Depending on the nature of your consent withdrawal, the Company may no longer be in a position to continue to provide products and services to you.
9 YOUR DATA PROTECTION RIGHTS
Our company would like to ensure that you are aware of your data protection rights. You have the right:
To be informed about the following:
your personal information our Company obtains and enters into the system;
how these personal information are collected, processed and disposed;
purposes for which they are being or are to be processed and consequences of such processing;
basis of processing, when processing is not based on the consent of the data subject;
recipients or classes of recipients to whom they are or may be disclosed;
methods utilized for automated access, if you allow it, and extent to which such access is authorized;
period for which the information will be stored;
our identity and contact details; and
any data breach incident that affects your personal information.
To access the following information by requesting our Company for copies of your personal data. We may charge you a small fee for this service.
Contents of your personal data that were processed;
Sources from which personal data were obtained;
Manner of processing of personal data;
Names and addresses of recipients of personal data and reasons for disclosure to them;
Information on automated processes where data will or is likely to, be made as the sole basis for any decision that significantly affects or will affect the data subject;
Date when your personal data were last accessed and modified; and
Our identity and address.
To object to our Company processing your personal information including processing for direct marketing, automated processing or profiling. Such a request is subject to certain conditions.
To erasure or blocking by requesting our Company to suspend, withdraw, remove or destroy your personal information. Such a request is subject to certain conditions.
To data portability if your personal data is processed by electronic means and in a structured and commonly used format, you may request from us a copy of such data in an electronic or structured format that is commonly used and you allows for further use.
To rectify or correct any information that you believe is inaccurate or erroneous.
To file a complaint with the National Privacy Commission (NPC)
To damages arising from inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal information by the Company.
10 HOW TO CONTACT US
Should you have any questions about this privacy notice, including any requests to exercise your legal rights regarding data you share with us via our contact and booking forms, for example, please contact
Full name of legal entity: Resonate and Engage Marketing, Inc.
Email address: marketing@resonateasia.com
Postal address: BSA Twin Tower, St. Francis Square, 801, 8TH, Bank Dr, Mandaluyong, 1550 Metro Manila
This privacy notice sets out your rights under the data privacy laws. It is important that the personal data we hold about you is accurate and current. We ask that you keep us informed if your personal data changes during your relationship with us